We will be closed Monday September 1, 2014 in observance of the Labor Day holiday. We will be back in the office Tuesday September 2 at 9am.
A customer accidentally transposed their street numbers when ordering through our website. UPS then notified us that they couldn't deliver so we talked to the customer and he will be picking it up today.
By contrast: US Postal would have just sent it back and we would have to re-ship and re-charge the customer. That is worth the extra few bucks UPS charges, yes?Read More
We are currently traveling to Laguna Seca Raceway for this weekends WSBK race. Zina is in the shop Friday and Monday filling online orders only. We will be back answering the phones on Tuesday October 1.
Come visit our booth in vendor row if you happen to be at the race :)Read More
It has come to our attention that emails may not be getting to us. We check our SPAM folder daily and are good at keeping the inbox tidy by answering all inquires in a timely fashion. Our website doesn't have a confirm your email box when emailing us from the website contact form so do make sure your email address is entered correctly before sending! We have seen some messages bounce back after we try to reply to customers and we can only assume this is the problem. I will get our web guy to fix that, but for now please be aware and call us if you don't receive a response within 48 hrs.Read More
We have been having reports of our flange wiring kits leaking after a few months not just a few days. We were testing them for 5 days soaking them in water, but it is not as telling as we would like. We cannot test them with gasoline because of fuel vapor laws.
At this point we are taking them off of the market so Chris can study what is going wrong. We hope to bring them back out, but there is no ETA at this time. We apologize for this, but we don't want to inconvenience our loyal customers and dealers any further.
Our CD with how to videos is now retired and will no longer be available. Our Youtube channel has more than we can put on a CD. We will be looking into making a DVD sometime in the future. We apologize for the inconvience.Read More
I wanted to have a simple You Tube video feed like we had years ago when the site was running on WordPress. Just a list of stuff to click on to watch videos. This blossomed into a little more than I intended ...Read More
Sample tank completed. See link below for pictures of our first attempt at using a material inside the tank to fill the pores and allow us to paint it. The next step is letting gas sit in it and see if it starts to bubble the paint. After we confirm this method works and customers can paint the tanks we will release this new version for purchase. Still hoping for an end of the month completion date.
Currently, the new mold has been brought to our shop and Chris has sanded out all imperfections. Above, Chris is polishing it before it is sent to the plastics plant for production. Available at the end of January 2013. If interested in pre-ordering go here: http://ca-cycleworks.com/catalogsearch/result/?q=mtt43&x=0&y=0
The mold is almost finished being polished! Chris hopes to have it up at the plastics plant next week for the first sample tank!
Due to the recent increase in shipping cost with both UPS and USPS we have recently re-evaluated our business plan. USPS has become unreliable in their delivery times and since they lost a few of our packages recently shipped within the U.S. we knew it was time for a change. We are committed to giving you the very best service in every aspect of your purchase with us which is why we have decided to drop USPS all together.
UPS has an amazing group of people working for them that when we reached out for help we were overwhelmed with the response and solutions we received. UPS services have always been our favorite because of the insurance coverage, tracking updates and guaranteed services. With the increase in volume, our amazing customers have given us the ability to negotiate rates with UPS which is another reason we want to turn all shipping business over to them. The more volume we have, the better rates we can pass on to our customers and as always we never charge handling fees.
We understand that some of our international customers may have had problems in the past with UPS and their brokerage fees, but with our recent negotiation in rates it should be better. Please also see the explanation of benefits below.
Ideally, we would like to have dealers and distributors carry and sell our Cycleworks products all over the world to avoid having to charge international customers the shipping. We will continue working towards that goal as much as possible. Here is how you can help, if you have a favorite dealer nearby that is open to selling aftermarket parts please let them know we have a dealer/distributor program and have them email us at firstname.lastname@example.org for more details. We already have distributors in Australia, Canada and New Zealand please see below for their contact information.
We prefer UPS because they do a better job with tracking, insurance and guaranteed delivery dates.
1.Calling 1-800-742-5877 to pay duty, tax and brokerage before package leaves customs to ensure door to door delivery without delay.
2.Day-definite delivery based on origin and destination
3.Dependable, cost-effective shipping for less-urgent shipments to and from Canada, and from Mexico
5.Up to three delivery attempts
Parcels will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
UPS brokerage must be used to receive benefits listed above. Use of third party brokers is not recommended.
2B King Street,
Oakleigh Victoria 3166
email@example.com or (03) 9563 2004
firstname.lastname@example.org or 403-276-3385.
Thank you for your support in this exciting time!