re: International Shipping
Our new international shipping partner, iGlobalstores.com, is now active on our website. They provide a welcome mat for all customers outside of the U.S. with a customized experience tailored to their specific country. Customers can choose to pay duty and tax at checkout so there is no hassle at the time of delivery.
We are excited about this new partnership and hope that our international customers enjoy the ease of checkout it provides. Please don't hesitate to give us feedback, good or bad!
Dec 21, 2015 7:52:08 PM
re: International Shipping
May 2, 2012 3:01:50 PM
Due to the recent increase in shipping cost with both UPS and USPS we have recently re-evaluated our business plan. USPS has become unreliable in their delivery times and since they lost a few of our packages recently shipped within the U.S. we knew it was time for a change. We are committed to giving you the very best service in every aspect of your purchase with us which is why we have decided to drop USPS all together.
UPS has an amazing group of people working for them that when we reached out for help we were overwhelmed with the response and solutions we received. UPS services have always been our favorite because of the insurance coverage, tracking updates and guaranteed services. With the increase in volume, our amazing customers have given us the ability to negotiate rates with UPS which is another reason we want to turn all shipping business over to them. The more volume we have, the better rates we can pass on to our customers and as always we never charge handling fees.
We understand that some of our international customers may have had problems in the past with UPS and their brokerage fees, but with our recent negotiation in rates it should be better. Please also see the explanation of benefits below.
Ideally, we would like to have dealers and distributors carry and sell our Cycleworks products all over the world to avoid having to charge international customers the shipping. We will continue working towards that goal as much as possible. Here is how you can help, if you have a favorite dealer nearby that is open to selling aftermarket parts please let them know we have a dealer/distributor program and have them email us at email@example.com for more details. We already have distributors in Australia, Canada and New Zealand please see below for their contact information.
We prefer UPS because they do a better job with tracking, insurance and guaranteed delivery dates.
1.Calling 1-800-742-5877 to pay duty, tax and brokerage before package leaves customs to ensure door to door delivery without delay.
2.Day-definite delivery based on origin and destination
3.Dependable, cost-effective shipping for less-urgent shipments to and from Canada, and from Mexico
5.Up to three delivery attempts
Parcels will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
UPS brokerage must be used to receive benefits listed above. Use of third party brokers is not recommended.
2B King Street,
Oakleigh Victoria 3166
firstname.lastname@example.org or (03) 9563 2004
email@example.com or 403-276-3385.
Thank you for your support in this exciting time!
Dec 6, 2011 5:19:13 PM
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